FAQS
About Lighters
1.What design styles are available for Moretorch lighters?
We offer various design styles, including classic, trendy, graffiti-inspired, and more, catering to users' desires for individual expression.
2.Is there a customization service for lighters?
Yes, we provide a customization option, allowing you to create a one-of-a-kind lighter that suits your individuality.
3.What materials are used for the lighters?
Our lighters come in various materials, such as metal textures, wooden designs, ceramic materials, etc., to accommodate different aesthetic preferences.
4.Does the lighter come with fuel?
To comply with shipping requirements, our lighters typically do not include fuel at the time of shipment. Users can choose appropriate local fuels based on the product.
After-Sales Service and Returns
1.How can I initiate a return or exchange?
Please send your return or exchange request to moretorchservice@gmail.com, and our customer service team will guide you through the process.
2.What is the return and exchange policy?
Please refer to our Global Return and Exchange Policy, which outlines the conditions and procedures for returns and exchanges.
Shipping and Logistics
1.How long does it take to ship after placing an order?
We ship within 3 business days of receiving the order, providing a tracking number for you to monitor the logistics status in real-time.
2.Do you support global shipping?
Yes, we support worldwide shipping, typically taking 7-15 days, depending on the destination and logistics.
3.How is an unexpected delay or loss of a package handled?
In the event of unexpected delays or package loss, we actively assist in liaising with the logistics company to resolve the issue and provide relevant after-sales service.
Safety and Operating Instructions
1.Are Moretorch lighters safe to use?
Yes, our lighters undergo rigorous quality checks and comply with safety standards. Please read the operating instructions carefully before use.
2.What safety precautions should be taken when using lighters?
Please carefully read the operating instructions before use, ensuring usage in a safe environment. Avoid use in flammable or poorly ventilated areas and store the lighter correctly.
About Moretorch
1.Does Moretorch have physical stores?
Currently, we primarily operate online and do not have physical stores. You can shop on our independent site.
2.How can I contact the Moretorch customer service team?
You can reach our customer service team by emailing moretorchservice@gmail.com, and we will promptly assist you with any inquiries.
