Welcome to Moretorch, where we are dedicated to providing you with premium products and a worry-free shopping experience. Below is our global shipping logistics policy, including measures for handling special situations such as unexpected delays or lost packages, ensuring you receive the most comprehensive service during your shopping journey.
1. Global Shipping:
- We support global shipping, ensuring that our products and logistics services are accessible to customers worldwide.
2. Shipping Time:
- We commit to dispatching your order within 3 business days after receiving it. However, in exceptional cases (e.g., promotional events, special custom items), there may be a brief delay. We will make every effort to notify you in advance.
3. Order Tracking:
- Once your order is shipped, we will provide a tracking number for you to monitor your package's location in real-time. However, in rare cases, tracking information may experience a delay due to logistics company or customs processing issues.
4. Global Transit Time:
- Our goal for global transit time is 7-15 days. Yet, in some circumstances (such as weather conditions, customs inspections), unexpected delays may occur. In such cases, we will collaborate closely with the logistics company to resolve the issue and provide you with the latest information.
5. Lost Packages:
- Despite the various measures we take to prevent package loss, it may still occur in extremely rare instances. Should your package encounter issues during transit, we will promptly initiate an investigation and offer a full refund or reshipment based on the investigation results.
6. Special Situations Handling:
- In the event of special situations such as natural disasters, political events, or any other circumstances affecting the transit of packages globally, we will maintain close communication with you and seek the best possible solution.
7. Shipping Fee Policy:
- Shipping fees vary based on your specific order and delivery location. Detailed shipping fee information will be transparently displayed during checkout. In certain situations, we may offer free shipping, as indicated in our promotional activities.
The objective of Moretorch's logistics policy is to ensure your shopping experience is worry-free, convenient, and enjoyable. We are committed to continually improving our service. If you need assistance or have any questions at any time, please feel free to contact our customer service team. Thank you for choosing Moretorch, and we look forward to providing you with outstanding service!
