Welcome to Moretorch. We are committed to providing you with high-quality products and a worry-free shopping experience. Below is our global return and exchange policy to ensure you have full rights and access to excellent service throughout your shopping journey.
1. Overview of the Return and Exchange Policy:
- We accept return and exchange requests globally, regardless of your location. If you encounter product quality issues or are dissatisfied with your purchase, we will do our utmost to provide a satisfactory solution.
2. Applying for Returns and Exchanges:
- If you need to initiate a return or exchange, please contact us within 15 days of receiving the product by sending an email to moretorchservice@gmail.com. In your email, provide the order number, product details, a description of the issue, and your contact information.
3. Conditions for Returns and Exchanges:
- The product must be in unused condition and in its original packaging.
- Return or exchange requests must be made within 15 days of product delivery.
- Customers are responsible for return shipping costs unless the product has a quality issue.
4. Returns for Quality Issues:
- If you receive a product with quality issues, we will cover the return shipping costs and provide a full refund or offer a free exchange.
5. Dissatisfaction Returns:
- If you are dissatisfied with your purchase and choose to return it, customers are responsible for return shipping costs. You will receive a refund for the product price minus shipping costs.
6. Refund Process:
- Once we receive the returned item and confirm that it meets the return and exchange policy, we will process the refund within 5 business days of receiving the product.
7. After-Sales Support:
- If you have any questions or need assistance with after-sales service, feel free to contact our after-sales service team at moretorchservice@gmail.com. We will strive to provide a satisfactory solution as quickly as possible.
8. Handling Special Cases:
- In special cases such as damaged products or shipping errors, please contact our after-sales service team promptly. We will assist you promptly and provide an appropriate solution.
We hope that this comprehensive global return and exchange policy will provide you with a worry-free and convenient shopping experience. Thank you for choosing Moretorch. If you have any questions or need assistance, please feel free to contact our customer service team. We look forward to providing excellent service for you!
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
